Admin & Service Desk Manager Part Time

Mitie
Admin & Service Desk ManagerLocation-London Ambulance Service – Bow, St Andrews Way, London, E3 3PAWorking hours- 10am-10pm Mon-Sun (Every other weekend)Role PurposeProvide dedicated administrative support to an Mitie team to ensure effective and efficient operation as directed by your line manager. The role will encompass the delivery of wide variety of tasks, with a focus of this role being the deliverance of excellent service through open, courteous and friendly communication.ResponsibilitiesEfficient clerical and administrative support as required including but not limited to:Provide administration support for the account management team.Maintain records and report daily, weekly, monthly KPI spreadsheets in accordance with client’s and account requirements.Provide HR related support to account management teamMaintain and manager company staff attendance and payroll systemTrack account holiday and absent records to support management team.Complete general administrative tasks.Creating and maintaining site asset registers.Procuring stationery, uniform, cleaning items and other tools for the contractTravel and Hotel Bookings;Coordinating meeting room and other requirements;IT equipment management and records keeping;Act as the central contact for the management team, fielding and redirecting jobs where required;Ensure all associated paperwork is completed and maintained in an orderly and timely manner;Assist in the distribution of communication material and presentations;Any other requirements of Line Manager.Create and maintain excel spreadsheets and power point presentation.Completion, management and administration of all financial records and activities on DX-2012 or business ledger including invoices, requisitions, workflow items action and credits control as per requirements.Produce financial variations spreadsheets as required by the account or the client.Collation and preparation of KPI reports for client meetings.Oversees our 24/7/365 service desk teamActs as part of the service desk team as required providing adequate cover at the deskPerforms team scheduling to ensure service desk coverage 24/7/365Approves all holiday requests for the team ensuring the service desk is always suitably mannedLine manages the service desk team including consultation on personal development reviews, 1 to 1 meetings, performance evaluations and disciplinary responsibilities.Actively provides feedback to each team member, asks for team member feedbackLead a team of service desk coordinators and providing them with clear kpi’s required to deliver a successful support service.Create and report on and improve key service delivery performance metricsDrive continuous improvement actions assigned by senior managementEnsure KPI’s set for service desk coordinators are met daily, including timemanagement, jobs resolved in line with business requirements and customer satisfactionTake ownership and manage company vehicles, fuel card and driving license check quarterly to ensuring SLA’s are met.Working with the project team to transition projects to internal support servicesDeliver continuous service improvement objectives set by the senior management team.Support management team with recruitment to run a successful operational service deliveryAttend key customer service and contract meetingsProactively report service desk metrics, successes and area’s requiring attention to the senior management teamManagement of major incidents and high priority tasks ensuring SLA’s and customerexpectations are metManaging job planner and scheduling for monitoring daily vehicle prep and deep cleaning KPI’s.What we are looking forDemonstrate a proactive approach to delivering excellent customer service to stakeholders.Strong team player orientation – cooperative and willing to assist others.Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning.Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.Well organised, with the ability to multi-task, prioritise and manage competing demands. Strong multi-tasking capability, project and deadline oriented.Maintains effective work behaviour in the face of setbacks or pressure – remains calm and in control of themselves.Excellent attention to detail and accuracy.Full UK Driving License