Collections Agent (part time and flexible working available) Part Time

Starling Bank

Description

If you have a broad and diverse background in financial services or customer service, enjoy a challenge and won’t be put off by complex situations, we are recruiting Collections Agents for our SME Team who will be able to identify solutions for customers with bounce back loans. You will have excellent listening abilities and be able to explain things clearly with an empathetic approach, tailoring each contact to the individual customer needs. You will help our customers navigate these challenging financial times with excellent negotiation and problem solving skills.

We welcome applications from those considering full-time, part time or flexible working and we would encourage you to tell us about your preferred working arrangements in your cover letter. This role can be carried out remotely, however you must be able to travel to any of our offices (London, Southampton or Cardiff) when necessary.

Responsibilities

• You will speak with customers and businesses that may be experiencing financial difficulties or are vulnerable, who need our support
• You will be able to review each case to understand or customer’s overall situation to help agree the right action plan for them and for the bank
• Liaise with customers and other areas of the business to obtain information and supporting documentation
• Attention to detail is key, produce high quality written reports and recommendations to managers
• Demonstrate a proactive inquisitive and problem solving nature to assist our customers and the business

Requirements

• You will be excited at the prospect of working for a fast moving fintech business
• Ability to work and deliver in a fast paced environment
• Strong team player with a positive attitude
• It is preferable, but not essential, to have some experience in financial services, lending, or collections
• Experience of working in a customer focused environment supporting complex queries
• Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
• Ability to work cooperatively with other departments
• Comfortable working outside of the 9-5.30, or some weekends if needed

Benefits

• 33 days holiday (including public hols). You’ll also get your birthday on us
• 16 hours paid volunteering time a year
• Private Medical Insurance with VitalityHealth
• Contributory pension scheme
• We have many varied social groups set up and run by our employees – ForTheWin (a gaming group), Starling FC, book club and many more!
• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
• Gym membership options

Full details are available on our careers site

About Us:

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we’ve surpassed 1.8 million accounts, including over 250,000 business accounts. Our total deposits, meanwhile, have topped £4 billion and we have lent over £1.5bn over the same period. We’re a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve won the Best British Bank award three years running, and now employ over 1000 people across our London, Southampton, Cardiff & Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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