Telephonist / Contact Centre Executive – Motor Trade
We have a full time permanent opportunity for a contact centre / call centre executive to work within a professional car dealership in the Hampstead area of North-West London
£10 per hour
Handle requests for service or service updates;
Book routine service and repair jobs;
Prepare job cards once a booking has been made;
Track the progress of service/ repair jobs, keeping the customer informed.
Dealing with general customer queries –
Using open questions to identify customer queries / problems;
Promote the retailers products and services;
Answer incoming calls in a friendly and professional manor;
Take accurate message or forward calls as appropriate;
Keep customer records and database up to date and accurate;
Use initiative to answer customer queries and provide the best level of customer service possible.
Experience within the Motor Industry – preferably Service Admin, Bookings Advisor, Host, Reception, Service Advisor or similar;
Strong customer service / communication skills;
Live within reasonable commute of NW3;
Great with customers both in-person and over-the-phone.
Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto Ltd quoting job reference ST303
Automotive – Motor Trade – Dealership – Customer Advisor – Customer Service – Telesales – Customer Advise – Customer Advisor – Customer Adviser – Customer Services Reception – Host – Admin – North West London – Camden – City of London – Colindale – Crincklewood – Finchley – Finsbury Park – Hampstead Heath – Holloway – Hyde Park – Notting Hill – Portobello Road – Wembley
Full Time – Permanent – Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.