Customer Service Representative Part Time

Octopus Energy
Customer Operations – Renewable EnergyA role with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector – one that’s at the forefront of changing the landscape of the energy industry. A job with Octopus Energy offers you the chance to contribute to building world-class Operations that will catapult you into a fantastic career.What will I be doing in Customer Operations?Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role.Working in Operations, you’ll be at the heart of everything Octopus Energy do – working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.Every day, they come across problems not seen before, and those in Operations are tasked with bringing about awesome solutions while keeping up with rapid-fire change as they grow. Expect the unexpected.What are Octopus looking for?They know having a diverse, open culture fosters success and drives innovation. The types of people they would love to hear from are those that are:Excited to help customersCustomers are at the centre of everything they do. From the CEO to their Data Scientists, everyone across the business deals with customers. In Operations, you’re at the forefront and the main point of call for all their customers and it will be your main responsibility to go to the ends of the earth to keep their customers impressed and excited about Octopus Energy being their energy supplier.Open mindedThey’re a rapidly growing company, which means sometimes things go wrong, and they don’t shy away from this. They take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience.ApproachableEverything they do in operations, and across Octopus, is built around teamwork. People in their teams are always there to support and help each other and they expect everyone to be a team player.InclusiveOctopus Energy are looking to continue building their wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as they grow and continue to change the industry.Dedicated to sustainabilityAs a renewable energy supplier, those who are a part of the team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future.Committed to improvementOctopus’ energy specialists are the main point of call for customers and their input hugely shapes the customer journey. They are looking for people who will actively look for ways in which they can improve the customer experience and not be afraid to speak up.A strong work ethicA role in operations is very fast-paced and can be challenging at times. Octopus are therefore looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.About the companyOctopus Energy was founded on a few key principles that define everything they do to this day. They provide green energy to the mass market and believe energy shouldn’t cost the earth (their backers Octopus Group also fund 40% of all the UK’s large scale solar generation). They also provide an efficient and personalised customer experience through their unique operational model (say goodbye to long call waits and hello to a transparent and consultative customer experience).Don’t just take our word for it, they’ve got the credentials to back it up! Octopus has been named Which?’s Recommended Energy Supplier three years running in 2018, 2019 and 2020. They are incredibly proud to be partnered with Friends of the Earth and be named the company that has done the most to advance UK renewables by the Renewable Energy Association.Not only that, they also maintain a five star rating on TrustPilot (very rare in the energy industry) and their reputation has led to Ofgem entrusting them with the customers from two failed energy suppliers. In 2018, they partnered with legendary UK brand Marks & Spencer to relaunch M&S Energy, acquired Affect Energy, a small energy supplier based in Shoreham, and more recently acquired Co-op Energy, GB Energy and Flow Energy in 2019. They have also partnered with Arsenal FC and the Cardiff Blues to help them power their stadiums with 100% renewable energy.Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon they have ‘Family Dinner’, where all their four sites (London, Leicester, Brighton and Warwick) connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the team. They are growing very quickly and enjoy celebrating their hard-earned milestones, so don’t be surprised if they have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses), like when they reached half a million customers!When you join, you will also become a member of their Equity Bonus Scheme. As a member, you will be gifted share option in the Octopus Energy group which allows you to share in the continued value of the business which is currently circa £2 Billion.For more detail on their incredible success, please follow the links below!:// strongly encourage applications from people of a BAME background, those who are disabled and those who identify as LGBT+