Disrepair Senior Surveyor
Contract Type: 12 Months Fixed Term Contract, full time 35 hours per week
Location: Various Locations across L&Q
Salary: Competitive Plus £1,300 Essential car user scheme
Closing Date for completed applications 22nd March at 11pm
An opportunity has arisen to join our Disrepair team in the role of Senior Disrepair Surveyor. Managing a team of circa 7 Disrepair Surveyors this role reports directly to the Disrepair Manager. The Disrepair team sit within L&Q’s inhouse Property Services team. The Disrepair Surveying team manage a range of complex complaint cases and disrepair across a varied housing stock.
As Senior Disrepair Surveyor the post holder will be not only involved in day to day Disrepair Surveying activities, but will also have direct responsibility for circa 7 employees, and will be accountable for managing team performance and productivity against KPIs.
Ensuring that the team are on top of their case management and are working in line with policy, procedure and best practice. Developing team and ensuring continuous CPD. Making sure that you and your team are up to date with any legal changes and legislation.
You will be responsible for monthly reporting on cases and KPIs to the Disrepair Manager and the senior management team and will always have a clear overview of outstanding cases and workload as well as other aspects around the workload.
L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area, ranging from London, Essex and Kent, along with surrounding areas inclusive of Slough, Reading and Middlesex. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying of properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect that the Senior Disrepair Surveyor has experience in managing a large team and also has a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.
This is a socially rewarding role with opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure place to live and home that they can be proud to live in.
To be shortlisted for this role candidates must be able to clearly demonstrate the following:
Experience of managing a high performing team
Experience in a surveying role, ideally within a Social Housing or Local Authority Environment
Skills and knowledge of construction methods
Experience of managing disrepair cases
Understanding of disrepair legislation and legal requirements
Experience of managing contractors and consultants to deliver within budgets and timescales Stakeholder management
A broad range of communication and influencing skills
Good working knowledge of Microsoft packages
Strong organisation and prioritising ability
Demonstrate high levels of customer services and complaint handling skills
Ability to deliver against KPIs and timeframes.
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours – if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.