We are looking for an experienced Administrator / Customer Service Advisor for our Mature Fashion brand in Muswell Hill. You will be joining a motivated and fun team of 10.
Our studio based in the heart of Muswell Hill, North London, N10, close to public transport (Highgate and East Finchley on the northern line) and is home to lovely shops and restaurants. Planet Organic is on our doorstep along side Fierce Grace and the Pure Gym. We are looking for an experienced and enthusiastic Customer Service Assistant to join our friendly Bombshell HQ team!
It’s a busy and exciting key role in our growing business. You will be responsible for answering customer queries over the phone and online for our e-commerce. This is a lovely role for someone who loves providing excellent customer service and can bring great energy to the team. The ideal candidate will be customer focused, a good communicator, patient and someone who takes pride in their work, to ultimately offer customers an unrivalled shopping experience. Come and join us in our mission to create a world of Bombshells one dress at a time!
Advising customers over the phone
Understanding customers needs and reporting back
Taking orders over the phone
Responding to emails
Greeting and assisting showroom clients
Approving customer returns, processing refunds and back in stock (accuracy is vital)
Shopify website back end (training will be given)
Stock level input on website
Maintaining current products and new lines
Sales and stock analysis
General admin duties
Assisting with system implementation
Showroom sales (10% Commission)
What we are looking for:
Admin experience is essential
Excellent communication skills
An understanding of order management systems and fulfilment
Ability to work under pressure and to be patient with customers
Flexible can do attitude
Polite, thoughtful and friendly attitude
Fast paced work ethic
How to apply:
We look forward to hearing from you!
Do you love to talk about clothes? Do vintage style dresses make your heart sing
When the founder Katya Wildman couldn’t find a dress to flatter her curves Bombshell was born! Made in sizes 8-22 and with a customer base being 75% over fifty. Our elegant and timeless style is also extremely age neutral and we have customers form 18-80.
Bombshell has fast become the go to dress for many women wanting to look and feel ultra confident and look elegant.
We are a rapidly expanding VC backed business and entrepreneurial skills are welcomed here. We are constantly evolving our product line. You’ll be part of the team and will see dresses spring to life from concept right the way through to the customer. Being at the pulse of the business you will be in a position to relay the desires of the Bombshell customers back to the Founder and she will welcome your input. We work as a team here!