Lexington, KY, USA
The Patient Access Manager will be responsible for directing the daily operations for the Call Center by providing workflow management, monitoring quality of calls, and work productivity and standards. This position will establish goals and objectives for the Call Center staff; serve as the primary communication liaison for clinical department leadership; and promote Patient Access initiatives. The Manager will also manage staffing needs by interviewing and selecting best-fit candidates; complete time-keeping functions; lead through appropriate training, coaching, and corrective action; and serve as the next level of escalation for Patient Access Team Leads and other departmental contacts. This position is a non-phone agent.