Lexington, KY, USA
The Patient Relations Assistant is responsible for admitting and registration of patients to UK HealthCare for the Emergency Department, Direct Admission, OB Triage/Admit, some Outpatient services, and Transport Department. They will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliance regarding release of patient information. Includes other clerical and medical records tasks as needed. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.
This position may be eligible for additional shift differentials.