ResponsibilitiesPension Client Service Manager
Aon are currently recruiting a Pension Client Service Manager to join our team in Birmingham. The Pension Client Service Manger will be responsible for the delivery of exceptional client service through the cultivation and management of client relationships, managing the seamless delivery of high quality services to our clients on time and within budget, across pension administration. This is an excellent opportunity to be part of a growing Pensions Administration Team, where you will be supported by some dedicated colleagues and given great exposure to advance your career.
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans. Aon Retirement Solutions’ market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients’ unique needs every step of the way.
Aon is an equal opportunities employer. Aon’s recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
Your impact as a Pension Client Service Manager;
Developing relationships and familiarity with your clients, as a key contact for your clients. Participating in client meetings, presenting and leading on Administration Service and Issues. You will have the opportunity at meetings to answer clients’ questions and be involved in discussions A key focus at this role level is being responsible for the delivery of high quality work to our clients on time, and on budget. You will need to be able to manage expectations of both colleagues and clients to achieve this. Client queries will be dealt with accurately and within acceptable timescales, either by answering them yourself or by forwarding them to an appropriate colleague. Where you need to pass queries to a more experienced colleague, you will be able to use their involvement/support as a learning opportunity Ensuring the Aon Client Promise methodology is applied in all client interactions. Working with internal teams to manage service delivery, where issues arise, owning and managing the plan to conclusion. Employing existing solutions to enhance our offering to clients and to solve service linked development areas. …