ResponsibilitiesSenior Pension Project and Solutions Data Analyst
Aon are currently recruiting a Senior Pension Project and Solutions Data Analyst to join our Pensions Administration Project & Solutions Team in Birmingham. The Pensions Administration Project & Solutions Team deliver change projects for existing clients. As the Senior Pension Project and Solutions Data Analyst, you will be the technical expert in the team, monitoring current projects and sharing your expertise by being a SME for processes, clients, systems and tools.
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.
Aon Retirement Solutions’ market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients’ unique needs every step of the way.
Aon is an equal opportunities employer. Aon’s recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
Working in partnership with other departments, Aon Retirement Practice and external parties (including third party providers of administration services), the Senior Pension Project and Solutions Data Analyst is responsible for the delivery of project change work, following defined procedures and processes, including;
Being the technical expert in the team and sharing their expertise by:
Being a SME for processes, clients, systems and tools and being proficient in processing and checking
Monitoring current projects
Managing the workload in line with SLAs through the ability to organize, prioritize and make effective workload allocation decisions.
Producing and analysing reports as required for internal and external clients and requirements
Investigation of background to cases by reference to archived files and system data
Identifying issues with processes handled in teams and driving a process to find and implement solutions.
Implementing changes to tools and documentation needed to support effective service delivery.
Increasing the level of project-based knowledge and driving continuous improvement in all areas of processing.
Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
Sharing best practice with colleagues through process and tool training.
Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Team Manager
Coordinating and participating in projects that will impact the work of teams and domains.
Building effective relationships with client teams, client representatives and third-party providers
Achieving team and individual targets (KPIs, SLAs, quality targets.
Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)