Education and Employers Charity
Job Title: Schools Engagement Coordinator
Reports to: Head of School Programmes
Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, London, EC4A 3AB. Open to flexibility on location provided able to attend offices in London on a regular basis.
Purpose: A fantastic opportunity to take on the role of Schools Engagement Coordinator – for Education and Employers across the internationally recognised Inspiring the Future and Primary Futures programmes. The Charity aims to ensure that all young people have the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential.
This key post is part of the Schools Engagement Team with responsibility for working closely with primary school and secondary school teachers and leaders to support them with running activities involving volunteers from the world of work. This will include supporting delivery of funded projects aimed at these audiences and general administrative support.
Remuneration: £21k – £24k per annum (pro-rata depending upon experience)
Additional Terms: 30 days paid holiday pro rata, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days. Additional family friendly benefits including enhancements to Statutory Payments.
Appointment Terms: 12 months fixed term
The successful candidate will be responsible for working closely with school staff in promoting and empowering schools to utilise Primary Futures and Inspiring the Futures alongside delivering virtual activities for schools. These programmes are an online system connecting schools to an enormous range of fascinating volunteers from the world of work for virtual or face to face activities to raise aspirations, provide insight into jobs, tackle stereotypes and demonstrate how learning at school in the present links to opportunities in the future.
This is a dynamic role for someone looking to gain a breadth of experience in the charity sector and keen to learn about the education sector and career-related learning, social mobility and volunteer engagement. Primary Futures (for primary schools) and Inspiring the Future (for secondary schools, colleges and SEND) are at an exciting stage of development. Throughout the pandemic we have established an engaging and interactive virtual offer that has broadened the opportunities for schools to connect with volunteers beyond their local geography and we expect to maintain this alongside a return to face-to-face activities.
This role will be split between delivering activity for providing facilitated support to a case load of schools across parts of the country (60%) and supporting the general self-service programme for schools nationally in an administrative capacity (40%).There is opportunity to interface directly with children and young people through facilitating virtual interactive activities with volunteers.
There is scope outside of the main responsibilities to develop areas of interest that meet project needs, such as video editing, social media input and developing educational resources.
We are looking for an agile worker, capable of absorbing key information quickly, as well as handle a voluminous workload to meet the multiplicity of projects and the high demand from schools keen to engage. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to work collaboratively with a small and passionate team to achieve big results.
60% facilitated support to a case load of schools, including for the successful delivery of various funded projects in geographic target areas of the country such as Dorset, Blackpool and Derby by:
Managing relationships with a case load of primary schools in different areas of the country to host planning calls, deliver sessions, gather evaluation data and ensure a legacy of independent use of Primary Futures beyond the project.
Setting up virtual and face-to-face activities including school liaison, securing volunteers, test calls, setting up on the Primary Futures system and hosting on tech platforms (Zoom, MS Teams, Google Classrooms, etc)
Facilitating virtual activities to primary school children to link with volunteers, hosting sessions online to ensure an interactive and engaging experience for children and volunteers, following a Q&A or job guessing-game format.
Supporting and co-hosting sessions to teachers including CPDs, staff meetings and info webinars to promote Primary Futures, deepen engagement and demonstrate independent usage
In collaboration with rest of team, identifying need for and developing new resources and guidance to support greater school engagement.
In collaboration with rest of team, develop and implement new processes and system improvements, to support increased school engagement.
40% enquiries management and administrative support across the programme team to support teachers to independently use Primary Futures and Inspiring the Future by:
Managing the enquiries inbox and switchboard phone number, responding to enquiries from schools and volunteers about the charity’s work and programmes and how to sign up
Providing targeted support to schools such as phone calls to secondary schools and colleges independently utilising the programmes using a RAG (red, amber green) system to convert them to successful activities
Providing administrative support across the volunteer and school engagement teams, including record-keeping, data entry, meeting minute-taking, scheduling, event coordination, etc
Monitoring new registrations from schools and sending welcome emails, keeping this up-to-date with the latest opportunities and messaging for schools
Use Salesforce CRM to support with data management, assisting with maintaining up to date records and supporting data cleansing as needed
Other ad-hoc administrative tasks as needed
Skills/ Knowledge/ Expertise
Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and at a range of levels of seniority up to and including headteacher level
Outstanding customer service and telephone manner, including handling large volumes of email enquiries and dealing with difficult situations politely and assertively
Strong organisational and administrative skills including close attention to detail and effective time management
Persuasive and confident communicator who is influential, and effective in presenting a concept both face to face and on the phone.
Good level of education, demonstrating capability in producing written content to a high standard.
Comfort and confidence in working with data to inform actions
Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.
Good working knowledge and practical application of Microsoft office tools
A passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education
Experience of marketing to schools
Experience of delivering directly to children or young people in a volunteer or work capacity
Experience of client relationships management (CRM) databases in particular Salesforce
Experience of working to deliver targets
Experience of working in a small team
Experience of working with volunteers
Understanding of safeguarding, risk management and data protection.
Comfort and confidence in working with a variety of audiences
Having an entrepreneurial and enterprising approach to their work.
A “doer”- ability to anticipate requirements and act to provide workable solutions
Creative and solutions orientated, perceiving processes as the means rather than the end and as an aid to effective delivery
Influencer – demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability and calibre
Demonstrates sensitivity and possesses the ability to manage effectively the organisational tensions that sometimes develop between all stakeholders involved in the organisation and delivery of the event.
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