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Customer Service
Secretary/Nursing Assistant – CNA – Ortho Neuro (Days, 36 hrs/wk) **Hiring Bonus** Full Time
Council Bluffs, IA, USA
Methodist Jennie Edmundson Hospital
Req #: 21024
Jennie Edmundson Memorial Hosp
933 E Pierce,Council Bluffs, IA
Ortho Neuro
Nursing Support
Full Time, Day Shift, 7am-730pm + every 3rd weekend
- Purpose of Job
- Supports patient care delivery by providing clerical services and helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
- Job Requirements
- Education
- High School diploma or General Educational Development (GED) required.
- Student nurse must have completed first clinical rotation – preferred.
- Requires successful completion of the 75-hour state approved course for the Nurse Assistant.
- Preferred membership in good standing on Nurse Aide registry of the state where position is located if hired after August 31, 2014.
- Experience
- Previous care giver experience preferred.
- Previous cleaning, food service and/or patient related experience preferred, but not required.
- One to three months on the job experience to learn hospital procedures and work routines preferred.
- Orientation and on the job experience will be provided to learn hospital procedures and work routines.
- License/Certifications
- Maintain current American Heart Association Basic Life Support (BLS) Certification required.
- Skills/Knowledge/Abilities
- Requires the ability to understand and carry out instructions, follow schedules, communicate information, read simple and clear instructions and complete reports.
- Collects, records, and reports patient needs to the appropriate caregiver.
- Requires ability to demonstrate critical thinking skills commensurate with job description.
- Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
- Skills and knowledge to prepare reports, perform calculations, keep records, and deal effectively with people.
- Medical terminology preferred.
- Ability to type 30 to 40 wpm. with accuracy.
- Ability to utilize a variety of computer applications, and look at a computer screen 50-80% of the time.
- Ability to prioritize decision making.
- Education
- Physical Requirements
- Weight Demands
- Medium Work – Exerting up to 50 pounds of force
- Physical Activity
- Occasionally Performed (1%-33%):
- Climbing
- Crawling
- Kneeling
- Sitting
- Frequently Performed (34%-66%):
- Balancing
- Carrying
- Crouching
- Distinguish colors
- Keyboarding/typing
- Lifting
- Pulling/Pushing
- Repetitive Motions
- Stooping/bending
- Twisting
- Constantly Performed (67%-100%):
- Fingering/Touching
- Grasping
- Hearing
- Reaching
- Seeing/Visual
- Speaking/talking
- Standing
- Walking
- Occasionally Performed (1%-33%):
- Job Hazards
- Not Related:
- Electrical Shock/Static
- Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Rare (1-33%):
- Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
- Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)-NICU only
- Occasionally (34%-66%):
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Frequent (67%-100%):
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
- Mechanical moving parts/vibrations
- Not Related:
- Weight Demands
- Essential Job Functions
- Essential Functions I
- Promotes positive impression and welcoming environment of the unit through customer service.
- Greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
- Maintains safe, clean and neat work environment.
- Has no food at reception area: all drinks must be covered.
- Promotes quiet environment at the reception desk and in the hallways.
- Demonstrates good communication style and interpersonal communication skills with patients/families.
- Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.
- Gives individualized customer service/patient care.
- Completes age specific competency assessment.
- Screens visitors according to protocols.
- Exhibits excellent interpersonal relations with patients, co-workers, physicians, and guests to ensure effective communications.
- Responds to patient needs promptly and courteously.
- Obtains feedback from patients and visitors regarding their hospital experience.
- Communicates patient issues to the appropriate staff.
- Maintains a positive attitude while responding to requests in a timely and accurate manner.
- Communicates with other members of the health care team (food service, secretaries, housekeeping, etc.) as indicated.
- Actively participates in report process.
- Completes clinical activities identified in the patient’s plan of care to meet patients’ comfort/activity/sleep needs and other clinical patient needs as delegated by professional staff.
- Reports patient comfort needs to nurse in a timely manner.
- Assures that skin is clean and dry.
- Reports any noticed skin changes.
- Provides personal care and assists with ADL (activities of daily living).
- Provides assistance with repositioning, turning and chair transfers.
- Assists as necessary with ambulation.
- Completes vital signs per patient’s plan of care.
- Weighs patients per patient’s plan of care.
- Reinforce patient education regarding; e.g., pulmonary hygiene.
- Provides transportation assistance.
- Reports any variation from patient’s plan of care to professional staff.
- Attends to patient amenities; e.g., newspaper, mail.
- Documents all data collected, in Cerner and/or on worksheets, accurately, completely, and in a timely manner to provide an accurate record of patient activities and response to activities.
- Documentation is completed in an ongoing basis prior to end of shift.
- Documentation reflects patient’s responses to activities according to patient’s plan of care.
- Documentation reflects care delivered.
- Consistently recognizes and utilizes measures to provide for safe, efficient, patient care and work environment.
- Answers Call Lights in a timely manner and response to the patient request and/or relays request to appropriate resource when necessary.
- Performs other duties as delegated/under the direction of the professional staff.
- Assures coverage of all duties when self or other staff are off the nursing unit.
- Assists other team members when own work is complete.
- Appropriately reports incidents.
- Utilizes Standard Precautions and Transmission-based Precautions infection control techniques correctly and consistently.
- Directly responsible to the staff nurse and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
- Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
- Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
- Right communication (clear, concise, correct, complete).
- Right feedback: The Reciprocal Process (timely, specific, checkpoints).
- Handles all general communication duties for the unit.
- Answers telephones promptly, courteously and with a smile; identifies self and unit.
- Maintains and operates the Composer call system.
- Distributes mail to patients and staff members.
- Faxes information as required/requested.
- Makes unit announcements in a professional manner.
- Contacts caregiver promptly when patients have arrived.
- Maintains privacy and confidentiality of patients and staff information.
- Assists with maintenance of electronic medical records.
- Scans medical documents in a timely and accurate manner.
- Notifies appropriate consultant, adds to physician patient list, and documents in medical record.
- Assists in maintaining medical records.
- Establishes the initial patient chart upon admission.
- Maintains chart documents according to protocol.
- Processes charts upon dismissal, breaks down chart so available for HIM timely and accurately.
- Helps prepare records as appropriate for patient transfers.
- Performs other UNIT SPECIFIC duties as assigned by RN, Core, or Service Leader
- Participates in mandatory inservices and continuing education programs as required by policies and procedures/external agencies and/or as directed by supervisor.
- Assists in keeping the environment clean and tidy.
- Assists with stocking as directed.
- Maintains, organizes, and stocks office supplies.
- Maintains, stocks, and organizes nutrition center supplies.
- Maintains patient nutritional status by completing all intake/output activities in a timely and accurate manner to promote customer satisfaction.
- Assists patients with menu selection within the designated time frames and ensures menu balance.
- Serves meal according to established guidelines.
- Feeds patients as necessary.
- Records liquid and solid intake.
- Records intake accurately for calculation of calorie count.
- Records output.
- Monitors Nourishment Center supplies and maintains a sanitary environment.
- Provides housekeeping activities to contribute to a safe, efficient, effective and sanitary patient care environment.
- Completes daily room cleaning according to established procedures for high dusting, vacuuming, mopping hard surface floors, disinfecting vertical surfaces, and spot cleaning vertical surfaces.
- Daily room cleaning measurement not applicable to Behavioral Health Psych department.
- Keep rooms neat and tidy, free of clutter.
- Removes trash and soiled linen from room each shift and as needed.
- Maintains patient environment, such as spills and room temperature, or actively utilizes Integrated Services team to do so properly.
- Distributes linens to servidors per par levels.
- Straightens and restocks patient care areas per par levels.
- Linens and restocking measurements above are not applicable to Behavioral Health Psych department.
- Attends to patient amenities; e.g., newspapers, mail, watering plants.
- Completes daily room cleaning according to established procedures for high dusting, vacuuming, mopping hard surface floors, disinfecting vertical surfaces, and spot cleaning vertical surfaces.
- Promotes positive impression and welcoming environment of the unit through customer service.
- Essential Functions II
- Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
- Follows and understands the mission, vision, core values, Employee Standards of Compassionate Service and company policies/procedures.
- Other duties as assigned.
- Essential Functions I
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.
PI130370349
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