Zotefoams Senior Customer Service Representative (Logistics Experience Required).
We are currently looking for a senior customer service representative who will be responsible for providing high-quality customer service ensuring the efficient management of orders through the supply chain. This is a great opportunity to gain experience of every aspect of a global business and deal with several different departments.
Senior Customer Service Representative Responsibilities:
• Working to agreed standards and service level agreements to provide customer service excellence for the organisation and for the despatch and processing of orders. • Supporting other CSR’s on information exchange structures with different departments. • Monitoring customer accounts, initiating and following credit control procedures. • Building and maintaining positive working relationships with customers and internal departments.
Senior Customer Service Representative Requirements:
• Experience of working in a sales/customer service export environment, preferably within the logistics and transport sector. • Experience of customs documentation. • Experience of supervising staff. • Customer focused and collaborative approach to work with strong numerical, organisational and communication skills. • Good working knowledge of Microsoft Office packages – Excel and Word. • Fluency in German, Polish, Italian, or French is essential.
Zotefoams plc is committed to delivering optimal material solutions for the benefit of society. We are an award-winning global supplier of advanced foams that save weight and fuel in cars, trains and aircraft, save energy by insulating, and provide protection for people and goods. Our unique manufacturing process – invented over 100 years ago – creates a real competitive advantage, producing materials that are purer, lighter and more durable than alternatives, and making Zotefoams the supplier of choice to many global brands. With a third global foam manufacturing plant coming on stream in 2021, there has never been a more exciting time to be part of the Zotefoams team.
Position: Senior Customer Services Representative
Location: Croydon, London, (commutable from Mitcham, Sutton, Crawley, Epsom, Bromley and surrounding areas)
Salary: circa 30,000 depending on experience.
Contract type: Permanent
Benefits: Contributory pension, staff bonus, share purchase scheme, life insurance, reward scheme and flexible Friday scheme.
You may have experience of the following: Customer Support Representative, Customer Support Officer, Customer Support Executive, Customer Service Advisor, Customer Service Officer, Customer Service Agent, Customer Services, Contact Centre Agent, Contact Centre, Call Centre, Customer Support, Call Centre Representative, Client Support, Contact Centre Representative, Import / Export, Transport, Logistics, etc.