Right Time Recruitment Limited
Our client is recruiting for an experienced Application Support Engineer reporting to the Application SupportManager based in their London office.
The website has over 200 million unique visitors per month and with over 850 staff located between offices in London, New York,Sydney and Los Angeles, you will be in a key role providing support for the in-house developed web applications that power the websites.
In short, you will be working closely with Editorial and Commercial teams to keep the site updated, in addition to working with other technical teams toensure the site remains operational 24×7.
You are a true problem solver with a track record in troubleshooting user issues and technical incidents. You are able to interpret complex data and drawlogical conclusions. You enjoy working in a fast-paced environment with users. You are a fast learner and like challenges.
You communicate using precise, structured, concise language and are able to explain complex issues in simple terms to non-technical users. You have apassion for web technologies and possess an array of related skills.
You possess a strong Degree in Maths, Computer Science or a technical field, or have relevant experience.
This is a unique and fantastic opportunity to join a key technical team within the business. You will be tested, with continued expansion of the site, officesand staff.
Promptly responding to user queries via a variety of methods (tickets, E-mail, telephone)Investigate and analyse application support incidents through to root cause.
Co-ordination and escalation of necessary technical teams to resolve incidents and providing updates.Action internal departments’ requests and changes
Working closely with in-house dev ops and development teams, alongside 3rd partiesEnsure applications achieve maximum uptime, availability and performance
Make configurations on the load balancers and on the websites’ content delivery network (Akamai)Management and creation of DNS records and SSL certificates
Ownership of release and change process
Create and maintain documentation and diagramsExtract information from the database (SQL)Monitor and implement IT security policies
Personal skills & attributes
Quantitative skills, ability to interpret data and solve logical and technical problemsProactive, diligent and enthusiastic
Ability to learn and adapt to new systems and technology
Willingness and patience to help and advise staff with varied technical skills setsAbility to communicate and co-ordinate correct resources when required.
A natural tendency to problem solving and able to think outside of the box to find solutionsAbility to multitask and prioritise tasks accordingly
Effective communicator at all levels within the companySelf-motivatedandabletoencourageandmotivateothers
At least 2 years in an application support capacity in a web industryCommercial usage of various Linux distros’ command-line environmentsHTML/CSS
Chrome dev tools/Firebug
Load balancers (Stingray/Brocade)Akamai, Fastly or other CDN knowledge.Day-to-day usage of scripting languagesService Desk (Zendesk, JIRA, etc)
Cloud IaaS – Amazon Web Services, GCS or similarProgramming and sysadmin skills
Version control (Git)
Video transcoding/streamingOracle/MySQL, Redis or Elastic SearchMessage queues (RabbitMQ)
Google Search Console / Bing Webmaster Tools
Other job requirements
Occasionally you will need to work extra hours to complete urgent issues and tasks.Possible overseas travel to remote offices as required