The Associate Application Support Specialist role is accountable for supporting the organization’s EpicCare Ambulatory and Practice Management application support needs in a healthcare setting. This is the first level of a three level career path. Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system; development and implementation of a quality assurance process to include practice outreach; and supporting end user needs by serving as the primary application support resource for Maine Medical Partners. Work is performed under minimal supervision. Participation as a member of our Tier I Help Desk support team is required in this position.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Bachelor’s Degree preferred or equivalent work experience.
License/Certifications: Credentialed in 1-2 Epic focused modules or complete MH Credentialing Program within 6 months of hire.
Experience: 0-2 years’ healthcare experience.
Excellent Customer Service Skills.
Open to change, flexible.
Works collaboratively with team members and key leaders.
Self-motivated, organized, and eager to learn.
Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources.
Skills in facilitation and presenting to small and large audiences.
Proactively seeks to understand the impact of systems on the end users/customers.
Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels.
Ability to organize, plan and complete projects efficiently and in accordance with quality standards.
Demonstrated experience and proficiency with MS Word, Excel, and PowerPoint.
Ability to maintain confidentiality.
Ability to travel throughout various locations in the organization.