Ageas Insurance Limited
Claims Handler: Our claims handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate claims handlers to join our fast paced claims team based in Eastleigh.
Our Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer’s to make decisions to protect claims cost and where possible provide a one stop shop.
We are looking for individuals who are passionate about delivering excellent customer service, and are curious to explore different ways to help our customers while considering the most cost effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query.
The main responsibilities of the Claims Handler role are;
Handling enquiries from our brokers, our service provider network and our partner organisations.
Dealing with claims in the correct manner in accordance with all guidelines (Don’t worry – full training will be given)
Managing spend against claims
Dealing with challenging calls professionally and efficiently
Providing cost effective solutions to customer demand
Adding value to each call, ultimately moving the claim towards settlement.
Providing excellent customer service to our customers.
Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.
Handling a large volume of calls to a high standard consistently.
The knowledge, skills and experience needed for the Claims Handlers role are:
Here’s some of the perkz our Customer Service people tell us they enjoy;
We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too – almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 3,000, stand shoulder-to-shoulder with our most important people – our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh and Bournemouth .
Operating hours between 8am-8pm Monday to Sunday. Weekend work required.
Working a 37.5 hour week, shifts are provided at least 4 weeks in advance.