Company: Loans 2 Go LtdRole: Financial Difficulties AdministratorSalary: Dependant on experience and skillsContract: Full time, PermanentLocation: London, SW15
Company Overview:We are Loans 2 Go. Our mission? To provide lines of credit to those who have been neglected by mainstream lenders.
We are growing and adapting fast. Approaching 20 years of operation nationwide, we have helped hundreds of thousands of customers over that time and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider.
We are regulated by the Financial Conduct Authority (FCA), and we take that seriously. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.
This role is to support customers in financial difficulty and particularly susceptible to vulnerability. Primarily we act as a partner to their chosen third-party Debt Management Process maintaining accurate and up-to-date information at all times.
We receive requests via email, our partner portals as well as postal correspondence which are sorted and required to be responded to within a timely manner. As an omnichannel service provider, you will be expected to utilise several digital channels to complete daily tasks, including email, letters, SMS, and WhatsApp. You will also be required to manually trace and obtain up-to-date customer information when needed.
The role is administrative-based and requires an excellent understanding of written English as well as the ability to adapt to an ever-evolving landscape.
We require an individual who is enthusiastic, willing to learn, self-motivated, and takes pride in their work.
Attributes and experience:
Some benefits we offer:
Shift work between 8 am-7 pm Mon-Fri and 9 am-2 pm Sat, 40 hours per week guaranteed.