Customer Services Advisor – Repairs & Maintenance
£20,000 – £22,000 per annum
Immediate start – perm role
Based in Enfield
Are you an experienced Customer Service advisor / call centre operative? Do you have impeccable Customer Service skills along with the drive and determination to further your career in an exciting new position? If so, we may be able to help you!
Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive CSA/ Repairs Call Centre Operatives to join their team in North London, working on repairs and maintenance within social housing, commercial and residential properties. These are full time permanent positions. The roles are based in Enfield.
For this role, you must have experience as a CSA / Call Centre Operative working on a Social Housing contract, either for a main contractor or RSL, along with excellent time management and communication skills. You will also ideally have experience of using Impact Response repairs and maintenance software.
Planner / Scheduler and CSA Responsibilities:
Managing operatives diaries
Planning repairs and maintenance requests to the relevant operative
Ensure trade skill sets and location parameters are working effectively
Liaising with operatives, tenants and the Client
Document Control – Ensure worksheets are received and checked
Work towards individual and client KPI’s
Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
Tracking and monitoring to completion
Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
Organisation of external supply companies such as skip hire and kitchen deliveries etc.
Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesPlanner / Scheduler Salary and Benefits:
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time position – 40 hour working week, Monday to Friday 8am – 6pm.
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Contracts are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Contracts acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies