Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Our Culture & Values
We’d describe our culture as human, friendly, engaging, supportive, agile and super collaborative.
At Xero, our five values underpin everything we do; from the way we work, to how we delight and deliver to our customers.
Our values are:
#Human #Ownership #Team #Challenge and #Beautiful
They create our special culture and the ‘Xero way’ that we want to foster and maintain as we scale and grow at speed. They’re integral to our brand and resonate outside Xero through our ecosystem and ultimately our customers.
How you’ll make an impact
Xero’s Customer Experience (CX) Team is made up of product experts, based in NZ, AU, US and UK, who work together to provide 24/7 support to Xero users. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.
Working as part of the wider customer Experience Team, you’ll take ownership for investigating and resolving customers queries when they encounter any issues with our software, enabling them to get on with all of their Business needs.
We have the following shifts available:
Monday – Friday: 8:00 – 16:30
Monday – Friday: 8:30 – 17:00
Monday – Friday: 9:00 – 17:30
What you’ll do
What you’ll bring with you
A snapshot of some of the things you’ll get
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements and the opportunity to participate in Xero’s success through our Long Term Incentive scheme. Xero has rapidly expanding offices in London, Milton Keynes and Manchester and our work environment encourages continuous improvement and career development.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a Stonewall Diversity Champion, and Disability Confident committed. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.