Job description for the role of Customer Service Officer:
Ensure desired & uniform (TCF) level of customer service to the branch customers; whether in front desk or in the teller area.
This includes solving the customer queries efficiently, helping them with the alternatives and making sure that bank’s processes and guidelines are followed in the same; within the desired timelines as per bank’s commitment to customers.
Ensure the rejections in transactions and account opening is kept at the minimum to ensure minimum customer inconvenience and the desired service timelines as communicated to the customer.
Responsible to follow all the health & safety, operational risk and compliance guidelines in their day-to-day work as per the bank’s policies.
Meet personal business targets as discussed and communicated by the Branch Manager in the beginning of Financial Year.
This will require maintaining and growing book of the assigned customers, do out bound calling and/or, meet clients outside the branch premises to generate further business and referrals.
Servicing of NRI customers at Branches either through walk in customers or through call back requests received from website and call centres.
Organize and participate in events and play active part in the Sales Promotional activities for the branch, with a sharper focus on NRI customer acquisitionTo be proactive and vigilant in query handling, monetary transactions and relationship opening which may give rise to money laundering and other financial malpractices; informing the concerned authorities with detailed report well within the time.
To undertake projects and assignment from time to time as directed by Supervisor.
Be adaptive to the change; keen in learning and complying with the new or changed regulations and communications as given by the management time-to-time.
Interaction with Customer Service Manager, Branch Manager, Personal Bankers and other CSR’s
Operational Related: Adhere to all policies and procedures for transactional banking, AML and KYC.
Employer details: The prospective employer is the Large Global IT Services giant. Provides opportunity for better performance, Reliability, Security, and Flexibility with good Bonus and Benefits Structure and have a good work Culture that everyone loves to work with.
We (Avance Consulting Services) are one amongst the UK’s fastest growing talent acquisition companies. Head quartered in London, we are a global reach agency with a large presence in India (Gurgaon and Hyderabad) and United Arab Emirates (Dubai). Customer Service Officer opportunity is urgent and immediate please apply before it gets closed!