Brandwatch is the world’s pioneering digital consumer intelligence suite, helping over 2,000 of the world’s most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.
The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.
Brandwatch has offices around the globe including Brighton, Boston, New York, London, Berlin, Stuttgart, Paris, Madrid, Sydney and Singapore.
As a key member of the Business Operations team, the Customer Success Operations Analyst will develop the business cadence, processes and reporting to provide operational support to the Customer Success organisation in its mission to ensure that Brandwatch customers derive value from our technology, and continue to expand their use of our products and services. The ideal candidate will have strong operational and analytical expertise. The role requires the ability to gather and analyse data, identify trends and elicit key insights, and make sound business recommendations. Success will be rooted in timely and crisp communications, cross-functional collaboration, uncompromising attention to detail and delivering on commitments.
Essential Duties And Responsibilities
Skills And Competencies
What we offer:
Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, and discounted gym memberships.
Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 10 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.
Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine, whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.
To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.