Solihull, West Midlands
We are a UK based, award winning, IT services and technology company with over 25 years’ experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT, so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Our Vision is to provide the mid-market with an outstanding customer experience through innovation and great people, becoming the leading provider of IT services within 4 years.
Acora has its Head Office in Burgess Hill, West Sussex as well as locations in London, Bletchley and Solihull. We are operating as normal remotely currently and offer flexibility in our approach. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus.
Desktop Support Analyst Role Purpose
As a member of Service Operations, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Key responsibilities of our Desktop Support Analyst:
Skills and experience required:
– Experience in troubleshooting relevant, common technologies such as: Microsoft Windows Operating Systems, Microsoft Office, 365 and other associated applications, Common Business Applications, Building of hardware, Networking skills
– The ability to work in both our (Solihull/Bletchley) Desk locations
– Eligibility to live and work in the UK
– Energy, Drive & Initiative
– Communication Skills
– Customer Service skills
– Organisation Skills
– Technical skills
– Decision-making skills
In general, you can visit Acora online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request.
Acora is fully compliant with the General Data Protection Regulation 2016.
For more information about working at Acora, visit our website.