The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government’s plan for a stronger, fairer, outward-looking and united Britain.
The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public.
These are challenging areas that can rapidly change in the global environment we work in – this makes us one of the most exciting and stimulating government departments in which to work.
If you work with us, you’ll be making a real difference.
About Digital Data and Technology
Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.
We design, build and operate services that are critical in helping the department achieve its mission. You could be designing and building solutions to help people prove their identity or apply for visas, or working on the critical IT systems that support policing and counter terrorism, and help protect UK borders. Our success in this role depends on our ability to exploit the latest technologies to create leading-edge, world class solutions whilst ensuring they are secure and resilient.
This is an exciting time to work for the Home Office as we develop some of the most challenging and transformative technology projects the department has ever seen. You’ll have a chance to shape the future and support our goal to provide exceptional services for everyone.
Our work is guided by these fundamental principles: Put user needs first Delivery and outcomes over process Make the most of openness: open standards, open source, open data and open markets.
We value everyone’s skills and provide a creative and supportive environment to help you do your best work.
Within HO DDaT Enterprise Services operates and supports ongoing IT services that are resilient, performant and affordable.
About the role
The Service Architect works as the focal point between Projects and programmes The operation and support of the ongoing services
You will need to navigate between the delivery focus of projects and programmes and the long-term view of ongoing service. Projects and programmes will be using agile or waterfall methodologies. The operation and support teams are ITIL aligned and follow a Service Integration and Management (SIAM) framework. This is overlaid with emerging product lifecycle approach across HO DDaT.
The Service Architect ensures that designs for new or changed IT services: Provide all functions necessary operate and manage the service Deliver required levels of availability, reliability and performance Incorporate industry, government and Home Office standards Are robust and affordable Are comprehensive and forward looking
The Service Architect will also supervise structured transition of new or changed services: This includes completion of a Service Design Package, Acceptance Into Service criteria and a standard transition gateways This will normally be carried out by one or Service Design and Transition Managers reporting to the Service Architect The Service Architect should also be comfortable completing these transitions themselves.
The goal is to put in place services that meet user needs, are robust and sustainable. The key partner in doing this is the project delivering the new services, and this relationship is pivotal
What you’ll do day-to-day You will produce Service Designs which ensure that support for the new service is comprehensive, efficient and re-uses existing capability You will ensure that these Service Designs are included in business cases, project plans, supplier procurements and Service Design Packages You will ensure clear Service Design Packages are produced and used to ensures that all parties have a thorough understanding of the service that they are providing or consuming You will manage one or more Service Design and Transition Managers, to complete Service Transition, and on-board the service on to the Home Offices ServiceNow ITSM tooling You will manage a recharge process to ensure that Service Architect and SDTM time is efficiently recharged to projects and programmes You will be part of the Home Office’s Service Architecture Design and Introduction (SADI) capability and will contribute to the definition of standards and continual service improvement
You will be someone who can Align new services with IT strategy, incorporating established and emerging strategy in a fast-moving environment Manage a small team, and work effectively as part of a larger profession of Service Architects and SDTMs Drive forward to meet delivery deadlines, without compromising quality of delivered service Understand live service, know what a good support model looks like, and optimise support models Work effectively with project teams, support teams, ITIL process owners, service managers and technical teams Build relationships with these stakeholders and colleagues to solve problems and overcome obstacles Communicate effectively face to face, in presentations and in writing to convey the shape of the new service, and the issues to be addressed
Responsibilities Successful candidates will need to demonstrate,
Essential Skills: Experience of successful Service Architecture and Design in a large organisation Experience in ITIL aligned Service Management Strong experience of setting expectations and managing stakeholders, both internal and external Experience in on boarding third party suppliers and working on contracts Some project management experience
Qualification and Experience required: ITIL V3 Expert Qualification Working with Agile delivery teams
Desirable skills: Existing SC Clearance or has held SC Service Integration and Management (SIAM) Product Lifecycle Management Public sector exposure
Benefits Learning and development tailored to your role 25 days annual leave (rising to 30 after 10 year’s service in the Home Office) plus 1 additional day for the Queen’s Birthday and 8 bank holidays An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension
Things you need to know
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
Selection process details
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please note that your personal statement (1250 words maximum) should be aligned to how you meet the essential criteria outlined in the job description.
An initial sift of your CV and personal statement will be conducted against the essential criteria. Please note that your CV and personal statement must demonstrate evidence of the essential criteria to progress through the application process.
If your CV and personal statement provide an acceptable demonstration of the essential criteria, then you will be contacted by our external recruitment partner Hays. You will participate in a telephone screening call where there will be a further assessment against your suitability for the role and various expectations throughout the recruitment process.
If you successfully complete this stage of the process your application will be progressed to the shortlist stage.
The applicant(s) with the strongest demonstration of skills and experience at shortlist stage will be invited to interview which you will be assessed against your CV & personal statement.
Sift and Interview dates
Sift week commencing 6th January 2020.
Interview week commencing 20th January 2020.
Location to be confirmed.
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirements.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application, please reconsider applying as your application is unlikely to be successful.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
Enterprise services will mainly be based in Croydon, but with other locations in Central London, Manchester, Liverpool, Hendon & Southport. All roles may require flexibility of location, including working from supplier sites and other locations across the UK and very occasionally abroad.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for….. click apply for full job details