Citizens Advice offers confidential advice online, over the phone, and in person for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Future of support aims to transform the way we support our network of local offices, by ensuring that we can deliver an effective and efficient set of support services, that are designed to help LCAs to develop their own capabilities to serve the client and deliver the ambitions of Citizens Advice.
Our Future of Advice strategic framework makes clear that as an organisation we need to make changes to our delivery model if we are to be sustainable in the future. We will need LCAs to operate in new ways and we need to ensure they are capable of doing so by providing the right support at the right time.
The role is to backfill the programme management of this high-profile, business critical, priority programme for Citizens Advice for 3 months to cover the role holders secondment. This will include the development and co-ordination of a work programme across a range of departments and external stakeholders, working in a highly complex environment to achieve the delivery of a re-shaping of the support that we provide to the Network.
The national Citizens Advice operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.
Job Title:Interim Future of Support Programme Manager