About Network Homes
We are a charitable housing association driven by social objectives to make a positive impact on the places we work in, for the long-term. We have an ambition to build a thousand new homes a year, deliver first class customer service and strengthen our residents trust in us as a landlord.
We own and manage over 20,000 homes across London, Hertfordshire and the South East and are a sector leader amongst the G15 group of London’s largest housing associations. We fundamentally believe in the importance to everyone of a safe, secure, and decent home.
We foster a positive working culture because we’re passionate about our people. Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And we’re focused on becoming even smarter, better, faster, and stronger with our digital transformation programme as we look forward to our recent move into our brand new, modern, stylish offices which we moved into in July 2020.
Network Homes is firmly committed to making sure that our organisation and the communities in which we work are safe places for people to be who they are and live the way they choose. The commitment was recognised at the Housing Heroes awards 2019 where our Equality and Diversity Engagement Group picked up a key award and is demonstrated by us being founding partners for Leadership 2025, the initiative to increase the ethnic diversity of housing’s leadership, and Pledge Pioneers for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination.
About the role
Are you looking for an opportunity to learn on the job whilst studying for a qualification? Are you intrigued by the IT sector and looking for an opportunity to get your foot in the door?
If so, we have a great opportunity for you!
We are looking for an IT Apprentice. As our IT Apprentice your principal role is to support Network’s IT function. Whilst you complete our structured apprenticeship programme you will have the opportunity to gain real on-the-job training which will lead you to gain some valuable work experience and potentially an opportunity to secure a full-time job with us.
You will be assigned a mentor during your apprenticeship to assist you throughout your time with us.
You will provide support and assistance to the business by providing excellent customer service to both internal and external clients whilst building your knowledge within the IT sector and obtaining a professional qualification from the completion of your course.
You will have the opportunity to work across a wide variety of teams from IT Service Desk, Infrastructure Support, IT Business Systems Support and IT Project Management.
Whilst working at the IT Service Desk you will be working to deliver first class ‘first line’ customer service/technical support to our colleagues by understand the service desk function and how it works within the IT department as well as the wider organisation. You will be coached and supported by the Service Desk team to aid you in your development journey.
In the Infrastructure Support team, you will learn to deliver ‘second line’ customer service/technical support to our colleagues by working to understand the infrastructure function and work to learn basic understanding of Networking (LAN/WAN/VPN/Switches) You will have a basic understanding of the Azure environment and this is utilised to support our users.
In the IT Business Systems Support team you will learn to deliver ‘second line’ customer service/application support to our colleagues by working to understand our core applications and work to understand basic understanding of Northgate Housing Management system.
Finally, in the IT Project Management team you will learn to understand the importance of effective Project Management and the various methodologies, you will be given the opportunity to shadow various members of our IT Project Management Team. This will give you the opportunity to gain PRINCE2 Foundation certification.
You will be passionate, enthusiastic and a motivated individual who can demonstrate a track of academic success. Preferably you will have had some work experience within the IT sector, if not, then we would like for you to be able to demonstrate a clear passion for and, interest in the sector.
You will be able to work collaboratively and as part of a team to achieve successful outcomes.
So, what can we do for you?
We will provide you with an exciting role with a clear route for progression within a high-performing team of one of London’s top Housing Associations.
You will be given the opportunity to develop a deep understanding of the IT sector and develop the skills required to gain a thorough understanding of each team and its individual operations and capabilities.
If you are on a journey, looking for something new and willing to gain some valuable experience whilst getting paid and studying then this is the opportunity for you, please apply now as we would love to hear from you!!
Rewards and Benefits
We’re committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:
We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.
Disability Confident Commitment
We are committed to equal opportunities. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for our post.
Circle Back Initiative Employer
We are a 2021 Circle Back Initiative Employer – we commit to responding to every application