Tropic Skin Care Ltd
Are you an IT whizz who has always enjoyed problem solving, thinking outside of the box, and who excels with all things tech-related? Do you like to troubleshoot, review the data and innovate to improve systems and software? Are you highly motivated and passionate about solving IT related issues?
We have an exciting opportunity for an IT superstar to join our fast-paced, vibrant, and dynamic team to help innovate and strengthen our cyber security and software systems. Your role will be crucial in defending Tropic’s IT infrastructure against malicious actors, screening the company’s critical IT infrastructure for weaknesses, creating robust countermeasures to prevent future incidents as well as training employees on security best practices and advice management on investments to safeguard Tropic’s computer and network systems.
If you thrive in a busy environment, have a passion for the IT world and are looking to join a fast-growing, multi-award-winning company, we want to hear from you!
Day to day monitoring of systems for any irregular behaviour.
Triage and manage security related events and Incidents.
Update support/ticketing systems to ensure all issues have been logged and resolved whilst capturing all the required information.
Work within SLA targets for Incidents, requests, and changes.
Follow support workflows, processes, and policies.
Produce cyber security reports and analytics for management (EndPoint/AV/Intrusion Detection/Vulnerability/Patching/Email Phishing).
Respond to and resolve end-user security related issues.
Work with other IT Teams to configure, troubleshoot and maintain security infrastructure, software, and hardware, and to ensure best practises are followed.
Assist with firmware upgrades, configuration changes and hardware/software upgrades and migrations.
Identify, define, and document system security requirements and recommend solutions to management.
Work with management to plan, develop, implement, and update company’s cyber security and resiliency strategy.
Proactively research and monitor for threats and help minimise the business’s exposure and reduce the attack surface area.
Act as an escalation point for the Support Team and help resolve other IT support related issues.
Work with 3rd party service providers to ensure necessary security controls and processes are in place and that best practice is being followed.
Assist in penetration testing, vulnerability scanning and audits.
Educate and train end-users on security and information system best practices.
Work with the IT Team and management to support wider IT related activities and projects across the business.
Work with IT management to ensure all technical issues are addressed and that both training and documentation requirements are identified and implemented.
Proven experience working in a cyber security or systems security-based role ( minimum of 3 years), preferably with a background in eCommerce and retail.
Degree educated in Computer Science or a similar subject.
Hold a valid and recognised qualification: CEH, CompTIA Security +, CISSP or similar.
In-depth knowledge of security protocols and principles.
Extensive knowledge of server and client operating systems.
In-depth knowledge of web technologies.
Extensive knowledge of networking concepts and technologies including security and monitoring tools.
Knowledge of cloud concepts and platforms (AWS, Azure).
Proven experience in designing, developing, and maintaining security systems.
Extensive knowledge of security systems and features including firewalls, anti-virus applications, intrusion prevention systems, data loss prevention
Excellent troubleshooting and problem-solving skills.
Excellent incident and problem management skills.
Full time role: 9am – 5pm Monday to Friday
Hybrid working with 2/3 days a week in the office is standard
Office is conveniently located just 3 minutes’ walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon – both 20 minutes away. Approx. 30 min travel time from South West London, 35 mins from South London (Brixton, Stockwell etc.)
Starting salary £45,000 – £50,000 per annum (subject to experience)
Healthier. Greener. More empowered – that’s the Infinite Purpose behind everything we do at Tropic, from funding education with every sale we make to all the plant-powered, sustainably sourced goodness we pack into our multi-award-winning, clinically proven skincare and beauty products. We’re here to shake things up in this industry for good. Certified vegan, cruelty-free and CarbonNeutral®, we double offset our emissions, because when it comes to sparkling skin and a happier planet, we believe you really can have both!
Our founder and CEO, Susie, started out at just 15 years old, whipping up batches of our Body Smooth in her kitchen, pouring them into jam jars to sell on Greenwich Market to help her mum pay the bills. Flash forward a number of years and a whole lotta green science-backed skincare later, and Susie, with the help of an ever-growing team, has built a business that strives to make a positive impact… there’s just one thing we’re missing, you!
By joining our team, you’ll become part of a dynamic, diverse and talented troupe, with a big family feel to boot! So, if you’re a skincare and planet enthusiast like we all are, believe in doing good beyond beauty and want to shake things up too, come and join our colourful crew – we can’t wait to meet you.