Decatur, IL, USA
Lead operational improvement projects and performance excellence initiatives with assigned DMH Medical Group offices. Practice Manager will be responsible for participating and implementing operational changes and process improvement initiatives/projects designed to achieve results in support of the Quadruple Aim: Quality / Cost / Experience / Satisfaction. The focus will be on cost effectiveness, service delivery, process design and re-design, outcomes measurement, risk avoidance /control and regulatory compliance. The Practice Manager will achieve this through meaningful and intentional decision making in tandem with peers and Director of Specialist Services; each providing a unique perspective for a holistic approach to excellence.
Essential Functions and Job Duties
Responsible for the financial and operational functions of Specialist Services within the DMH Medical Group including
Activities relating to access
Activities relating to growth
Activities relating to ACO / Quality and Cost initiatives
Financial analysis and performance to include
Budget development and monitoring
Assisting the Director Specialist Services with execution of strategic planning
Oversee DMH Medical Group assigned supervisory team and staff of Specialist services associated with organization including
Care Delivery / Quality
Actively engage as a team member with other Practice Managers
Organize and direct assigned offices professionally and efficiently
Maintains and promotes good communications between staff and between physicians
Monitor organizational policies in conjunction with DMH Medical Group leadership
Serve as liaison between DMH, DMH Medical Group, physicians and staff
Thorough understanding of current and changing State and Federal Regulatory and Legislative governing requirements
Ability to make independent decisions to implement strategies and programs consistent with corporate policies, goals, and objectives
Demonstrates the ability to establish priorities, meets assigned deadlines
Organizes and directs the office in businesslike manner
Assigns duties to supervisors assisting when necessary
Provides accounting with accurate and timely monthly reports
Assists Supervisors in scheduling staff, monitor ETO, and assist with payroll questions and issues
Oversee provider schedule and availability meeting contractual and access goals
Participates in and oversee interviewing, mentoring and training of new employees.
Assist and participate in performance evaluations for employees
Conducts regular staff meetings
Supports, maintains, and monitors compliance of all Joint Commission, OSHA, and other regulatory standards.
Responsible for establishing, implementing, monitoring, and updating practice specific policies
Keeps accurate records of all accounts payable
Reviews all invoices and accounts payable and routes them for payment to accounting
Monitors petty cash and patient cash drawer monies as required
Input into decisions relative to hiring, terminations, and corrective action plans
Responsible for evaluation of supervisors, and over sight of and input of staff evaluations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Principles and processes for providing excellent customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Principles and processes for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel policies
Accounting principles and practices, and the analysis and reporting of financial data
Cost and Benefit analysis
Motivating, developing, and directing people
Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action
General Skill Requirements
In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Communications – Express ideas and thoughts verbally and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requirement of minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.
Education and/or Other Requirements
Degree or certified training preferred
3 years documented progressive successful Medical Group management experience required
This position is performed within a general office environment.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and move through an office environment.
The employee will occasionally be required to lift, push or pull weight of at least 5 to 25 lbs.
The employee’s duties include repetitive motion of the arms, hands and wrists.
Ability to make precise arm/hand positions movements where strength and speed are minimized.
Ability to communicate orally and in writing.
Ability to receive and comprehend written and oral communications.
While performing the duties of this job, the employee will be required to work under pressure and adapt to changing conditions.
Reasonable accommodations may be made to assist an otherwise qualified individual in the performance of the job. In order to meet the needs of the Company employees may be assigned other duties, in addition to or in lieu of those described above.