The Patient Access Representative is responsible for providing pre-visit activities for UKHealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliance and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. This is a full-time, remote work position.
Given the COVID-19 pandemic, and the need to protect patient, employee, and visitor safety, UK HealthCare is requiring all employees to comply with the COVID-19 vaccination policy prior to starting employment. Therefore, as of September 15, 2021, UK HealthCare requires all employees, including new hires prior to their first day of employment, to submit appropriate documentation showing, i) completion of the first vaccination against COVID-19, or ii) completion of the full vaccination series against COVID-19 (i.e., two weeks past completing their complete COVID-19 vaccination series), or iii) approved exemption (medical contraindications or a sincerely held religious belief) through the formal vaccine exemption process from the COVID-19 vaccination requirement. For those employees who have completed the first vaccination against COVID-19 prior to their first day of employment, the second vaccination (if applicable) must be completed following the vaccination recommended schedule to be considered fully vaccinated.