The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School Diploma or equivalent preferred
Experience: Computer experience required. Minimum of one year customer service or data entry experience in a health care environment preferred
Familiarity with healthcare billing and diagnostic coding preferred
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org