Just Eat is a leading global marketplace, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners.
We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow’s leaders of Just Eat.
Position: Principal Delivery Manager (Courier)
Reports to: Director of Software Delivery: Courier & Ops at Just Eat Takeaway
Location: Fleet Place, London, UK
Just Eat Takeaway (JET) are looking for a Principal Delivery Manager to support Product & Technology’s portfolio of projects and programmes within the Courier tech pillar
JET is rapidly expanding its Product & Technology (P&T) offering across all of its markets and is looking for leaders to grow the capabilities and improve the efficiency of its software development lifecycle. This is an opportunity to oversee and drive the delivery of the P&T strategy across the organisation.
The Principal Delivery Manager will lead (as required) strategic projects and programmes of work as well as take the lead on specific outcome-based deliveries at many levels, from team efficiency improvements, improvements of the delivery lifecycle itself through to global rollouts.
They will be the go to expert on delivery management and in addition to leading key delivery initiatives, also drive best-practice and continuous improvement of the agile methodologies and processes.
Support and monitor the development and delivery of projects across the Courier tech space and coordinate targets/milestones with workstream leads.
Manage and track key risks and priorities, escalating risks before they become issues, ensuring these risks are being addressed.
Connect and collaborate with wider P&T teams where appropriate to share appropriate delivery management, skills, approaches and best practice.
Defining, leading and supporting key initiatives across the Courier technology pillar.
Manage and report key delivery metrics with the Heads of Delivery.
Mentoring and coaching colleagues in great delivery practices.
Ensuring commitments to stakeholders are met and any alterations to expectations are fully documented and communicated.
Champion the delivery practices and cultures values across P&T.
Collaborate with other members of the Courier leadership team to drive forward initiatives.
Required skills and experience
Candidates for this role should be able to demonstrate they:
Excellent analytical skills and ability to translate metrics, research, and trends into strategy and improvement opportunities
High level of attention to detail
Highly developed written and verbal communication skills
Strong interpersonal awareness and skills with particular emphasis on listening, facilitation and group dynamics
Able to challenge and influence senior stakeholders whilst building and maintaining relationships
Data led with ability to set to interpret metrics, dashboards and report to measure success
Able to work in a flexible and agile way
Outcome-driven, with a positive, “can-do” attitude.
Passionate about ‘constant improvement’ with an ability to create an appetite to implement large scale projects across the organisation.
A strategic, highly motivated thinker with the ability to thrive in ambiguity.
An excellent stakeholder manager, a senior-level influencer with great communication and presentation skills.
Enthusiastic with a sense of pride in the work delivered and the quality of how it was delivered.
An open and honest individual who both welcomes and provides feedback in a way that is constructive and thoughtful
Able to process and understand a variety of complex concepts and provide
Works closely with engineering, analytics, and product teams in fast-paced .com product lead businesses.
Problem-solving, taking on difficult challenges and coming up with new solutions and communicating well whilst doing so.
Building continuous improvements into the delivery processes and successfully sharing improvements with others.
10+ years’ experience leading large scale programs and projects; successful teaming with colleagues, and outcome-based results
Evidence of having operated effectively in an ambiguous environment and must have a demonstrated track record of managing multiple concurrent projects and driving them to completion
Ability to motivate, influence and senior leadership up to C Level, stakeholders and peer groups
A high energy, resourceful delivery manager who is capable of quickly taking control of their responsibilities and establishing yourself as a credible strategic partner, working with a high degree of autonomy
A highly effective communicator and collaborator with the ability to clearly and concisely articulate ideas, concepts, and proposals to engage team, peers, and management
Ability to work well across different functions, geographies and multinational backgrounds
Able to travel (global travel occasionally)
Why work at Just Eat Takeaway.com?
Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.
We’ve built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 24 countries – with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.
We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.
We’re built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We’re passionate about nurturing our people and offer a full programme of training and support to our employees – helping them to develop their careers in a way that suits them.
No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat Takeaway.com. We’re a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.