The Landmark London
The Landmark London is recruiting for a Reservations Sales Associate.
Are you passionate about world class service and you would like to start or continue your career in one of the Leading Hotels of the World?
To thank you for your hard work and loyalty, some of the excellent benefits you will enjoy are:
28 days paid holiday, including bank holidays (Increased holiday entitlement with length of service)
•Free dry cleaning for uniforms
•Free meals whilst on duty
•Health checks and life assurance cover – death in service scheme
•Long service awards
•50% discount in our outlets (including sister properties)
•Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties)
•Recommend a Friend scheme
•Season ticket loan and cycle to work scheme
•Discretionary Hotel Sick Pay after 6 months of service
•Employee Assistance Programme
•Annual Staff Party / GEM Recognition Scheme
•Landmark Development Academy & Sponsorship towards college course fees – conditions apply
•The Landmark Choir
ABOUT THE ROLE
We are currently looking for a passionate Reservations Sales Associate, to join our Revenue Centre. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.
At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Reservations Sales Associate, your main duties will include:
•To answer the telephone within 3 rings and accurately make or amend reservations, to process faxes and emails in a timely way.
•To check the next day’s arrivals and complete a check on all reservations entered the day before.
•To work with the Sales team to meet and build relationships with bookers, client and attend sales trips/calls or Familiarization trip when necessary
•To liaise with Sales and Marketing in connection with new accounts
•To maximise conversion of bookings by applying the conversion techniques and phone standards
As a Reservations Sales Associate, you will be required to work 40 hours per week.
WHO WE ARE LOOKING FOR
The ideal candidate for this position as Reservations Sales Associate will demonstrate the following company values:
•Respect – I will treat others as I would like to be treated
•Integrity – I will deliver what I promise to deliver
•Continuous Improvement – I will actively seek out opportunities for improvement and take action
•Fun – I will bring positive energy to support a happy environment
•Team Work – I will effectively cooperate with team members in order to achieve shared goals together.
ABOUT THE COMPANY
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as the AA Hotel of the year 2019-20 and one of the Sunday Times top 10 Best Companies to work for in the UK in 2019.
The Landmark London is a three-time winner of ‘Visit London’s Best Hotel in London’ award and currently has been awarded with Platinum status in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
If you feel this is the role for you, please apply today!
Required skills: communication, Teamwork, multitasking See description