Responsibilities – Senior Operations Manager (Chelmsford, UK)
Aon are currently recruiting a Senior Operations Manager to join Aon Underwriting Managers. The Senior Operations Manager will be primarily responsible for the delivery of effective operational support to the AUM business, driving high quality internal standards and practices in collaboration with the AUM Client Service Centre, and shaping and managing internal continuous improvement initiatives as the business continues to scale.
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon is an equal opportunities employer. Aon’s recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
Aon Underwriting Managers
Aon Underwriting Managers (AUM) is the in-house MGA working on behalf of insurers to provide underwriting, claims and aggregation services to Aon’s broking divisions, supporting UK and global clients.
AUM works with colleagues across the business globally to design and deliver market leading solutions across a broad range of commercial classes. About the Role
About the Role
Your impact as Senior Operations Manager:
Working with the AUM COO to define the long-term operational and digital strategy to support key business objectives
Leading the operational planning and delivery of new initiatives including new structured portfolio solution opportunities, process redesign and technology
Deputising for COO as required, including engagement with the AUM Client Service Centre
Defining and delivering a continuous improvement programme to include operational aspects of the Underwriting and Claims processes, working with respective leads to identify and prioritise
Managing or participating in change initiatives providing critical assessment, effective allocation of resources and delivery of agreed outcomes.
Responsibility for resolution of high impact operational issues requiring swift and measured decision making
Responsibiuity for monitoring and delivery of KPIs as defined by the COO and AUM Executive Leadership
Driving improvement in key operational results working with underwriting, claims, and the AUM Client Service Centre
Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.