Do you have a passion for technology? We are a Barnstaple based leading telecoms company, actively looking for an enthusiastic Technical Support Consultant to join our team. If you are driven by the desire to provide technical support solutions, have a hunger to learn new technologies and great customer service, this is the right opportunity for you!
As part of our growing technical team, you will be responsible for engaging with new and existing customers by using different management CRM’s, telephone and face to face. As a technical support consultant, you will be monitoring and maintaining the mobile, voice and data networks within the company in a technical support role. Duties will include, assisting with new projects, provisioning and supporting new customer orders, and assisting existing clients to identify and resolve issues and faults. Duties will also involve assisting the sales team with new opportunities on a pre-sale’s basis.
We are looking for an individual with a passion for technology and driven by the desire to provide technical solutions. You will be involved daily with the provisioning and fault diagnosis of all manner of telecommunications equipment and infrastructure. You will be keen to learn and seek solutions rather than needing to have an extensive proven knowledge base.
Essential skills and attributes:
To be successful and happy in your job with us you need to be determined, positive and totally committed! You will be methodical and organised and have a strong desire for achievement. You will have good communication skills and be able to demonstrate the ability to plan tasks and thrive under pressure. You must be resilient and adaptable to an ever-changing environment and industry with a hunger to learn new technologies.
Based in Barnstaple, we are a family run telecoms company proudly in our twelfth year of business. We provide our services to both small and large companies in the South West and all over the UK, including London, Wales, Scotland and Ireland. We pride ourselves on delivering an excellent standard of service with a personal touch, building long lasting relationships with our clients no matter how large or small their business is.
We have exciting plans to develop the business substantially over the next five years and are looking for eager and enthusiastic people to join the team and reap the benefits of a growing a successful company…… click apply for full job details