A multi-award-winning card acquiring and issuing business based in America is looking is raising its profile in the UK. Processing over $20bn in payments annually they specialize in solutions for marketplaces across multiple verticals. A modern and innovative with a business that is extremely ambitious and well funded.
Open to home working with occasional travel to London for team creative days.
As the VP of Product reporting to the Chief Commercial Officer, you will play a key role in helping the Product Management team scale rapidly and realize the product vision to be a complete end to end marketplace payments platform. This critical role will combine executive leadership, strategic thinking, team management, effective execution and serving as an expert on global E-commerce.
The business is relentlessly pursuing a market leadership position and requires exceptionally strong product leadership to drive a customer-centric and technological-superior product ethos for the company. The VP Product takes a broad look at the company and market to ensure the company is set up for success and fully utilizing all company resources in an efficient manner.
This role can be based anywhere in the US or Europe, although preferable to close to London, San Francisco or Ireland.
Hire, lead, organize, engage and coach a rapidly growing global team of 5+ Product Managers distributed across Ireland and the US.
Align team with end-to-end product line vision and the company’s business strategy, goals and key KPIs
Develop, maintain and communicate and end-to-end roadmap to internal and external stakeholders
Partner effectively with Engineering, Design, Growth and Product Marketing to ensure we validate, build, launch, and measure our product market fit and alignment with customer expectations to provide a market leading product.
Lead and influence an aggressive growth mindset and will challenge with investment proposals that show aggressive growth but have a well-thought through ROI.
Serve as one of the primary contacts with key customer and partners to present roadmaps, take customer feedback and support the effective sales and customer life cycle processes
Ensure a cohesive, coherent, and compelling end-to-end customer experience across all aspects of the product and customer relationship.
Serve as a spokesperson for the end-to-end product internally and externally
Serve as liaison between the product development function and its stakeholders including the executive team to ensure proper internal alignment and efficiency and providing a bridge between business/corporate strategy and the product visioning and strategy processes.
Become a subject matter expert and thought leader in product markets
15 years+ of experience related to financial services and/or payments, ideally within acquiring or issuing
Super passionate about making a positive impact to growth and a real hands on mentality to get the job done
Significant people management experience in a fast growing payments scale-up business
Strong understanding of product and customer markets, competition, and underlying technologies. Direct experience in a relevant industry such as Travel or marketplaces
Track record of leading several products to successful commercial outcomes; must be able to demonstrate multiple complete product cycles from inception to full-scale success showing material impact to business outcomes.
Excellent at executive room, full company and larger venue presentations, and able to inspire and motivate customers and employees through written and verbal communications that are elegant, passionate and persuasive.
Must be able to build strong trusted scalable relationships with the various corporate stakeholders
Able to demonstrate successful deployments of prioritization frameworks across a global product platform
Must be able to show and influence strategic direction with a firm position based upon data/analytics and a strong point of view.
Demonstrated ability to teach and coach the product management skills across the full product life cycle. A successful candidate should have past direct report examples demonstrating successful development and mentoring of high performance individuals.
As a Strategic Relationship Manager you will develop and maintain long-term sustainable relationships at our strategic technology clients, this will include our top 10 clients. Utilizing your internal and external relationships you will create business opportunities and develop sales strategies and service offerings that enable business and revenue growth.
Strong account planning skills and project management skills are required in order to manage multiple opportunities and present account strategies to the leadership team on growth opportunities.
Collaboration with your extended business partners in technical account management, marketing, product and banking colleagues will be critical to the success of your client relationships. You will operate with the highest ethical standards, maintain a positive attitude and strive for excellence. As a member of the commercial team you will also be called upon to participate in cross-functional projects.
What You Will Do:
– Manage the day-to-day relationships of our most demanding clients across Europe and the US
– Consult with your clients on best practices for integrating payments into their software to create additional revenue lines of business
– Develop and present account plans on a quarterly basis clearly outlining growth
– Take business opportunities from conception to execution. Ability to negotiate business terms to maximize revenue
– Lead planning and preparation of business reviews with clients
– Participate in cross functional teamwork flows to maximize client penetration
What We Are Looking For:
– Super entrepreneurial, hands on, customer obsessed individual
– High energy and a passion for over achieving goals
– A minimum of 10 years as a relationship manager with proven record of execution, account growth, value selling and competitive positioning.
– You must come from an acquiring background with card not present experience
– Marketplaces exposure is preferred
– Highly polished individual that demonstrates a genuine interest in collaboration, innovation and improvement
– Ability to establish and expand relationships with senior executives
– Ability to manage multiple opportunities, budget planning, manage projects and utilization of relationship executive account planning tools